Our policy lasts for 2 days. If 2 days have gone by after the delivery of the product(s), unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact.
Return or Exchange is applicable only once per order.
Orders placed using “Wallet Money” are not eligible for Returns or Exchange.
Exchanges (if applicable)
You can apply for an exchange if the product received is defective, damaged or if you have any issue with the sizing of the product.
The procedure for exchanges is as follows:
- You can contact us via our whatsapp support by clicking on the “How can i help you” icon at the bottom right of your screen, or mail us at [email protected]
- Once your request for exchange is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
- Our delivery executive will come to take back the package. Please make sure the products are packed safely so that there is no damage during the transit.
- Once the product reaches us, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will ship the new product to you.
Returns (if applicable)
We try our best to provide the best quality products to our customers.
Still in case you are not happy with the product(s) and wish to return it, you can do it easily as follows:
- You can contact us via our whatsapp support by clicking on the “How can i help you” icon at the bottom right of your screen, or mail us at [email protected]
- Once your request for return is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
- Our delivery executive will come to take back the package. Please make sure the product(s) are packed safely so that there is no damage during the transit.
- Once the product reaches our warehouse, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will initiate a full refund to your wallet on our website as “Wallet Money” (COD Charges are non-refundable).
Defective/Damaged Product (if applicable)
In case you have received a defective or damaged product, you need to inform us about the same within 24 hours of delivery of the product.
You can either contact us on our Whatsapp support or mail us at [email protected]
Cancellation of Order
To cancel your order, you can contact us via our whatsapp support by clicking on the “How can i help you” icon at the bottom right of your screen, or mail us at [email protected]
Late or missing refunds (if applicable)
Online payments take time to be refunded. We will initiate it from our end as soon as we receive any requests, but it will depend on part of the band. Refunds usually take a time of 5 to 7 days. If you still don’t get your amount back within prescribed time. You can contact us at [email protected]